With only 10 percent of skilled nursing home facilities receiving a five-star designation from the Center for Medicare and Medicaid Services for quality measures and overall performance, TLC Nursing Center recently achieved this unprecedented rating for their efforts to provide quality services for their patients and residents. This rating is a culmination of a years-long effort to enhance the quality of care and rehabilitation services by the leadership, staff, and their rehabilitation partner, Therapy Management Corporation.
Administrator Martin Yeomans credited his staff for helping make this achievement happen and said, “I’m inspired every day by the dedication and hard work of the nurses, the CNAs, therapists, housekeepers, dietary staff, activities, and everybody who works so hard to make TLC the best facility we can possibly be. We set a very high standard for ourselves, and this five-star rating is recognition of the fantastic work the staff is doing for our residents and patients. This is a phenomenal achievement – one that we certainly don’t take for granted.”
In 2018, TLC opened their new 1,200-square-foot, 27-bed rehabilitation unit. The unit offers private rooms, a therapy gym, and the latest in rehabilitation technology. Having such an updated facility and a hardworking and dedicated staff has allowed TLC to be recognized for the quality of care provided and for the outcomes of the rehab program.
The five-star rating is the highest possible rating a skilled nursing home facility can receive. Points are calculated from quality measures, nursing staffing levels, complaint surveys, and state surveys, including surprise surveys from teams of nurses and other professional surveyors from the Alabama Department of Public Health. Other factors include health inspection ratings from the last three years, the number of hours of care provided on average to each resident each day by nursing staff, and 11 different physical and clinical measures for nursing home residents.
In addition, a 2019 federal recertification survey and a two-time 2020 COVID-19 Focused Infection Control survey revealed the facility deficiency free. These great accomplishments did not go unnoticed.
Yeomans said, “We have an amazing staff here at TLC. We do a tremendous amount of care training to keep our staff skills up-to-date, spend a good deal of time on customer service, and work to make this facility a great environment for our residents and their families, as well as our employees; it’s great for our staff to be recognized in such a way.”