Janna Faust and Mike Steadman are small-town pharmacists and that is evident at their new J&M Pharmacy.
Faust, an Oneonta alum and Auburn pharmacy school graduate, and Steadman, a Hueytown alum and Samford pharmacy school graduate, make a nice team.
“We both had worked in the larger chain stores for years,” said Faust. “We just finally decided that we wanted more one-on-one time with our customers. We had worked together for a year and it seemed like a good match, from a business standpoint.
“We probably planned for a year before we opened the doors. Neither of us started out in this business with the idea of opening our own pharmacy but it just kind of became the obvious thing to do.”
Since opening last November, the independently owned and operated J&M Pharmacy has steadily grown its business through attentive and friendly personal service coupled with the knowledge and professionalism the customer would expect from a much larger store.
“Mike and I both feel that it is important to the customer that they have a relationship with their pharmacist, a level of trust. Trust in knowing that we are generally concerned with them and trust in knowing that we can answer their questions.”
Located on Ala 75 in the Mountain Springs Plaza at the entrance to Heritage, J&M Pharmacy occupies 4000 square-feet of a building that also houses a new medical clinic.
Inside, the pharmacy is loaded with what you would expect from a pharmacy – over-the-counter medications, home health items, a large selection of snacks, candy, and grocery items. However, there are also a surprising number of gift items.
“We’ve made sure that our selection (of items) is good,” said Faust. “We want to offer a wide range of gift items for men, women, and children.”
Among the items offered are Woodwick Candles, Southern Belle T-shirts, and Tracksters toy cars – J&M is the only authorized dealer in Oneonta for these products. The pharmacy also carries purses, specialty food items, Tervis tumblers (with the Oneonta Redskin, Alabama, or Auburn logo), and Blue Mountain and Avanti greeting cards.
“Most customers will not have to wait more than 10 minutes or so,” said Steadman, “and we can fill almost all of our orders on the same day. Anything we don’t have in stock is delivered the next day.”
When customers do wait, the time passes quickly for there are a 42-inch television, comfortable chairs, and free coffee. Cappuccino and frozen slushies (cherry and blueberry last week) are available, as well.
J&M accepts almost any insurance, and pharmacy technicians Amy Young, Brooke Conrad, and Wanda Nolan offer fast, friendly service, and they can answer any questions the customer may have.
The pharmacy also offers online filling of prescriptions through the Web site www.refillrx.com.
J&M Pharmacy is the only pharmacy in Oneonta, and one of the few in the area, that do compounding.
The process of compounding involves combining medicines into a form that is more agreeable to or easier for the patient to take. Compounding also may allow patients to take medicines in a different way – for example, anti-nausea medicine that can’t be taken orally could instead be taken in a cream or topical form.
“Compounding is not a huge part of our business yet,” said Steadman, “but we look for it to grow. We are expecting it to be used more as our customers and doctors become more familiar with what we do.”
J&M Pharmacy is open Monday through Friday from 8:30 a.m. to 6 p.m. and Saturday from 8:30 a.m. to 1 p.m. Phone 274-2740.